Return Policy

In the unlikely event that you are not satisfied with a flag made by The House of Flags , you must notify us within 10 days of receipt of flag and state the reason for the return. Authorization must be made before the return is made. Refunds will not be issued if care has not been taken to prevent damage by tearing on gutters, shingles, birds, etc., or damage caused by inclement weather and Mother Nature.

Stock Flags

Purchase price will be refunded in full provided it is still in the same resalable condition as when sent, less shipping and handling charges. If defective, repair or replacement will be at the discretion of The House of Flags after inspection of returned flag. Purchaser will pay for return shipping.

Custom Work (Flags, Banners, Windsocks etc.)

In the flag making industry, custom work is not returnable, as it is made to specific instructions from the customer, and cannot be resold. If an error has occurred in the making of the custom work as to specifications such as size, misspelling of name or date, all attempts will be made to correct the error. Please note it is the customer's responsibility to provide accurate information for spelling of personalizations. If an error has been made and it is the fault of The House of Flags, we will pay for return mailing costs.

Cancellations

In the case of custom made flags, it is necessary for the cancellation to be made before any work has begun on the flag. If the cancellation is made after work begins, the customer is responsible for any costs incurred associated in the construction of the flag.

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