1
How can I place an order with your company?
2 How long should a flag last?
3 How long will it be before my order is shipped?
4 How can I receive a quote for a custom flag or banner?
5 How long have you been in business?
6
How do I determine the correct size flag or flagpole?
7
How do I submit my artwork?
8
What kind of artwork do you accept?
9 Do you have a return policy?
House
of Flags works hard to provide it's viewers and customers with accurate
information and the answers to their questions. Please give us feedback
on our website so that we may improve our services to fully meet
your needs.
Q:
HOW CAN I PLACE AN ORDER WITH YOUR COMPANY?
A:
You may place your order online by finding the item or items of
you choice and following the link to the shopping cart. You may
also send you order via e-mail to sales@hflags.com,
or fax it to (780) 450-2724, or by calling our toll free number
in Canada: 1-800-903-
8372 • top
Q:
HOW LONG SHOULD A FLAG LAST?
A:
Much of this depends on the care and quality put in by the manufacture
as well as the care you give the flag. How long you allow the flag
to fly without attention, how the location of the flag effects this
as well as the weather conditions. The largest factor effecting
longevity is you. •
top
Q:
HOW LONG WILL IT BE UNTIL MY ORDER IS SHIPPED?
A:
We normally ship all products within ?-? business days from the
date of the order. We take pride in our ability to make the fastest
shipment possible. We cannot, however, be responsible for delays
once the merchandise is in the hands of a common carrier or postal
service. •
top
Q:
HOW CAN I RECEIVE A QUOTE FOR A CUSTOM FLAG OR BANNER?
A:
You may contact us directly
or simply use our custom work request
for this.
•
top
Q:
HOW LONG HAVE YOU BEEN IN BUSINESS?
A:
We have been operational since 1994. •
top
Q:
HOW DO I DETERMINE THE CORRECT SIZE OR FLAGPOLE?
A:
The length of your flag should be at least 1/4 the height of your
flagpole. For example, a 40' flagpole requires a 6' x10' flag or
larger. This guideline applies to flagpoles 20' and larger. Most
residential flags are 3' x 5' or 4' x 6'. It is not uncommon to
see a factor of 1/3 being used. •
top
Q:
HOW DO I SUBMIT MY ARTWORK?
A:
Simply contact us or click
here for our submitting options.•
top
Q:
WHAT TYPE OF ARTWORK DO YOU ACCEPT?
A:
Click here for acceptable artwork
formats explained.•
top
Q:
DO YOU HAVE A RETURN POLICY?
Return
Policy
In the
unlikely event that you are not satisfied with a flag made by The
House of Flags , you must notify us within 10 days of receipt of flag
and state the reason for the return. Authorization must be made before
the return is made. Refunds will not be issued if care has not been
taken to prevent damage by tearing on gutters, shingles, birds, etc.,
or damage caused by inclement weather and Mother Nature.
Stock
Flags
Purchase
price will be refunded in full provided it is still in the same resalable
condition as when sent, less shipping and handling charges. If defective,
repair or replacement will be at the discretion of The House of Flags
after inspection of returned flag. Purchaser will pay for return shipping.
Custom
Work (Flags, Banners, Windsocks etc.)
In the
flag making industry, custom work is not returnable, as it is made
to specific instructions from the customer, and cannot be resold.
If an error has occurred in the making of the custom work as to specifications
such as size, misspelling of name or date, all attempts will be made
to correct the error. Please note it is the customer's responsibility
to provide accurate information for spelling of personalizations.
If an error has been made and it is the fault of The House of Flags,
we will pay for return mailing costs.
Cancellations
In
the case of custom made flags, it is necessary for the cancellation
to be made before any work has begun on the flag. If the cancellation
is made after work begins, the customer is responsible for any costs
incurred associated in the construction of the flag.
Help
Section
